Privacy Policy
Your privacy is fundamental to us. This policy explains how V-Library collects, uses, and protects your information with complete transparency and security.
Privacy at a Glance
Transparency
We're completely transparent about what data we collect and why we need it
Security
Your data is encrypted and stored securely with industry-standard protection
Control
You have full control over your data and privacy settings at all times
Protection
We never sell your data and only share it when legally required
1. Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Educational background and professional details
- Profile picture and bio (optional)
- Payment information for premium services
- Academic and professional certifications
- Government ID for KYC verification
Usage Information
- Course enrollment and completion data
- Discussion participation and contributions
- Learning progress and achievements
- Device information and IP address
- Browser type and operating system
- Platform interaction patterns
Communication Data
- Chat messages and support conversations
- Email communications and preferences
- Feedback and survey responses
- User-generated content and posts
Data Collection Notice
We only collect information that is necessary to provide and improve our educational services. You can control what information you share through your privacy settings.
2. How We Use Your Information
Primary Uses
- • Provide and improve our educational services
- • Personalize your learning experience
- • Process payments and manage subscriptions
- • Send important updates and notifications
- • Provide customer support and assistance
- • Ensure platform security and prevent fraud
- • Generate learning analytics and insights
Legal Basis
- • Contract performance (service delivery)
- • Legitimate interests (platform improvement)
- • Legal compliance (KYC, tax requirements)
- • Consent (marketing communications)
- • Vital interests (security and safety)
Marketing Communications
With your explicit consent, we may send you educational content and updates including:
- • Course recommendations based on your interests
- • Updates about new features and services
- • Educational content and learning tips
- • Special offers and promotions
- • Creator program opportunities
- • Platform news and announcements
You can opt out of marketing communications at any time through your account settings, by clicking the unsubscribe link in our emails, or by contacting our support team.
3. Information Sharing & Disclosure
We Never Sell Your Data
V-Library does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a product - your education is our priority.
When We Share Information
We may share your information only in these specific, limited circumstances:
Service Providers
Trusted partners who help us operate our platform under strict data protection agreements:
- • Payment processors (for secure transactions)
- • Cloud hosting services (for data storage)
- • Analytics providers (for platform improvement)
- • Email service providers (for communications)
Legal Requirements
When required by law, court order, government request, or to comply with legal processes such as tax reporting and KYC regulations.
Safety and Security
To protect the rights, property, or safety of V-Library, our users, or others, including fraud prevention and platform security.
With Your Consent
When you explicitly agree to share information with third parties, such as educational partners or when participating in collaborative programs.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity with the same privacy protections.
4. Data Security & Protection
Security Measures
- SSL/TLS encryption for all data transmission
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
- Multi-factor authentication support
- Access controls and role-based permissions
- Automated backup and recovery procedures
- Data anonymization and pseudonymization
- Employee training on data protection
While we implement industry-leading security measures, no system is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication to protect your account.
Data Breach Response
In the unlikely event of a data breach, we will notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the issue.
5. Your Rights & Choices
Data Access Rights
- • View and download your personal data
- • Access your learning history and progress
- • Review your communication preferences
- • See what data we have about you
Control Rights
- • Update or correct your information
- • Delete your account and data
- • Opt out of marketing communications
- • Restrict data processing
Account Management
You can access and update your personal information through your V-Library account settings at any time. Your rights include:
Profile Management
- • Update profile information
- • Manage academic details
- • Update KYC information
- • Change communication preferences
Data Control
- • Download your data
- • Request data deletion
- • Manage privacy settings
- • Control data sharing preferences
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:
- Legal compliance and regulatory requirements
- Fraud prevention and security purposes
- Legitimate business purposes (anonymized data for analytics)
- Resolving disputes and enforcing agreements
6. Cookies & Tracking Technologies
V-Library uses cookies and similar technologies to enhance your experience and improve our services:
Essential Cookies
- • Remember your login status
- • Maintain your session security
- • Store your preferences
- • Enable core platform functionality
Analytics Cookies
- • Analyze platform usage patterns
- • Improve user experience
- • Monitor performance
- • Generate usage statistics
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect some platform functionality.
7. Children's Privacy
Age Requirements
V-Library is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
For users between 13-18 years old, we recommend parental guidance when using our platform and sharing personal information. Parents can contact us to review, update, or delete their child's information.
8. International Data Transfers
V-Library primarily operates in India, and your information is stored on servers located in India. If you access our services from outside India, your information may be transferred to and processed in India, where data protection laws may differ from your jurisdiction.
We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
- Providing 30 days notice for material changes
Your continued use of V-Library after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may delete your account.
10. Contact Us
If you have questions about this privacy policy, our data practices, or want to exercise your privacy rights, please contact us:
Privacy Team
Email: privacy@vlibrary.in
Phone: +91 98765 43210
Address: V-Library Privacy Team, India
Response Times
• Privacy inquiries: Within 48 hours
• Data access requests: Within 7 days
• Data deletion requests: Within 30 days
• General questions: Within 24 hours
Questions About Privacy?
Our privacy team is here to help you understand how we protect your information and assist with any privacy-related concerns.